It combines the old with the new and it uses digital landline corded phones and/or cordless phones and a new wireless cellular phone. Moreover, the entire procedure of call transfer will be unknown to the clients. The small business and home office PBX phone systems unites several employees who are at different locations by means of a single phone number. The person responsible for conducting the monitoring or the contact center’s automated system records a sampling of calls. The person monitoring then randomly selects calls for evaluation of agent performance. Allowing small to medium-sized businesses like evergreen professional recoveries to capitalize on the benefits of Call Recording technologies.